實用商務情景口語:early days

Please choose a correct answer for each question.
1. In which town is the hotel?
A) Bath
B) Bristol
C) Brighton

2. What is the name of the guest who is checking in?
A) Miss Ruth Campbell
B) Mrs Ruth Campbell
C) Mr Ruth Campbell

3. What kind of room did the guest ask for?
A) a quiet, single room with internet
B) a quiet double room with sea view
C) a quiet single room with sea view

4. What is the guest’s room number?
A) 308
B) 318
C) 380

5. What time is breakfast served?
A) 7:00 - 10:00
B) 7:30 – 10:30
C) 7:30 – 10:00

6. Why did Naomi come to work early?
A) to learn the staff names
B) to learn the hotel layout
C) to learn the menu items

7. How does Naomi find Roberto?
A) friendly
B) funny
C) scary

8. What is Jennifer Wong’s position?
A) Front-of-house manager
B) Hotel manager
C) Restaurant manager

9. What time is the meeting and where will it be?
A) In the bar at 5:00
B) In the restaurant at 5:00
C) In the restaurant at 6:00

10. What is the news that Steve announces?
A) the hotel will be hosting a 3-day conference
B) the hotel will be hosting a 4-day conference
C) the hotel will be hosting a 5-day conference

reservation (n.) - a booking; the arrangement of a room in a hotel or a seat in a restaurant in advance. 預訂;預訂的房間(或席座)[C]
We have made reservations for three rooms at the hotel.
我們已在這個旅館預訂了三個房間。

business associate (n.) - business partner. 生意夥伴

conference (n.) - a formal meeting in which business matters are discussed. 會議

available (adj.) - ready for use. 可用的,在手邊的;可利用的[(+for/to)]
The swimming pool is available only in summer.
這個游泳池只在夏天開放。

Keycard (n.) - it is a small plastic card which contains an electronic device. Keycards, instead of keys, are often used in hotels to open room doors.

serve (v.) - to provide food and drinks. When the hotel receptionist says, 'breakfast is served in the main restaurant', it means that breakfast is provided in the main restaurant. 侍候(顧客等);供應(飯菜);端上[(+to/with)]
She served me a cup of coffee.
她給我端上一杯咖啡。

shift (n.) - a scheduled period of work. In hotels, staff often work in shifts (e.g. staff who are on night shift only start working at night) instead of following the office hours from nine to five. This enable staff to take care of their guests around the clock. 輪班;輪班工作時間
She works on the night shift.
她上夜班。

pick (something) up (phrasal v.) - to learn a new skill by doing it. 學到;獲得
He was picking up the skills quickly.
他正在很快地掌握技術。

scary (adj.) - (informal) frightening.

softie/softy (n.) - (informal) refers to a soft-hearted and gentle person, who can be easily persuaded to do things as you said. 心軟的人;善良的人
Grandpa is an old softie; he always gives us treats.
祖父是一位心軟的老好人;他老是給我們好吃的、好玩的。

chef (n.) - a skilled cook or the most important cook who works in a restaurant or hotel. 廚師

front-of-house manager - a manager who looks after the reception area in a hotel. 前臺經理

lottery (n.) - a kind of game in which numbered tickets are sold to people. Ticket holders can win a prize or money if thier number is chosen. 彩票

supper (n.) - refers to the meal taken in the evening.

chat (v.) - talk to someone in a casual and friendly way. 聊天，閒聊

intimidating (adj.) - if someone is intimidating, their behaviour will frigten you or make you nervous. 嚇人的，令人生畏的
somebody's bark is worse than their bite - it is an expression to say that somebody are not as unpleasant as they appear to be and that their actons are not as bad as their threats. 嘴巴尖刻而心地並不怎麼惡毒；刀子嘴, 豆腐心

host (v.) - to provide the space for events to take place. 作...主人(或東道主),主辦,主持
It remains unknown which country will host the international tennis tournament.
現在仍不知道哪個國家主辦國際網球錦標賽。

Luke: Thank you again, sir, and I hope you’ll stay with us again the next time you’re in Brighton.

Male guest: Thank you. You’ve been very helpful.

Luke: Yes, madam? Can I help you?

Female guest: Good morning. My name is Campbell, Mrs Ruth Campbell. I have a reservation for two nights?

Luke: Right, Mrs Campbell. Let me see. Yes, you’ve asked for a quiet single room with direct internet access, yes?

Female guest: That’s right. Oh and I am hoping to meet some business associates in the hotel tomorrow afternoon. Do you have a conference room available?

Luke: I’ll look into that right away madam, but I shouldn’t think that would be a problem.

Female guest: Thanks very much.

Luke: I’ll just get someone to take your bags to your room madam. (Luke: Andrej, bags to 308 please! Andrej: Yeah, right away!) It’s room 308 on the third floor, madam – a nice quiet room at the back of the hotel. There’s you keycard. (Guest: Thank you) Could I just take your credit card number, please?

Female guest: Yes, here you are.
Luke: That’s all fine.

Female guest: Good. Thanks very much.

Luke: I hope you enjoy your stay, madam.

Female guest: Thank you – Oh, and what time is breakfast served?

Luke: From 7.30 until 10.30 in the main restaurant on the first floor, madam.

Female guest: Thanks.

Luke: You’re welcome.

(Naomi comes to hotel reception)

Luke: Hi Naomi – your shift starting soon?

Naomi: Hi Luke! Yeah, I’ve come in a bit early actually. I’ve still got to try and learn all the menu items before service!

Luke: Don’t worry, it’s only your first week - you’ll soon pick things up!

Naomi: I hope so, Luke. But I have to tell you that I find Roberto really scary! I’m worried I’ll get an order wrong and he’ll start shouting at me…

Luke: Roberto! Nah! He’s a softie – it’s just his Italian nature – all chefs shout a lot – don’t worry –i t doesn’t mean…

Steve: Luke, have you seen Jenny?

Luke: Eh, yes Steve. I saw her go over to the restaurant about 5 minutes ago, why?

Steve: Nothing, nothing, you’ll find out soon enough!

Luke: Now what was all that about?

Naomi: Don’t ask me. Who’s Jenny?

Luke: Jennifer Wong. She’s the front-of-house manager.

Naomi: I thought Steve Sciberras was the manager?

Luke: No, Steve is the hotel manager but Jenny is front of house – she looks after the reception area and training and stuff. Hmm…I wonder what’s up – Steve isn’t usually so excitable…

Naomi: He must have got some good news!

Luke: Yeah, looks like it! He may have won the lottery!

Naomi: Hmm – I don’t know about that but I think I’ll go over to the restaurant and see what’s happening just in case!

Luke: Ok see you later.

Luke: Good afternoon, reception. Luke Williams speaking. Yes, we serve supper from six o’clock…

(Marina comes to hotel reception)
Marina: Hiya Luke. How’s it going?

Luke: Oh hello Marina, fine thanks. How are things with you? How come you are away from the restaurant? Isn’t managing the restaurant a full-time job these days?

Marina: Oh, everything’s good thanks – and the restaurant can survive for a few minutes without me, I hope! I have come to tell you that Steve has asked all of us to meet up in the restaurant at 5 – can you get someone to cover you for 10 minutes?

Luke: Sure, I guess so. But what’s up? Has Steve got some special news for us?

Marina: Yes, in a way - but I can’t tell you what at the moment.

Luke: Oh come on , that’s not fair – how come all the managers know what’s going on and the rest of us don’t?!

Marina: Well, there’s a good reason for that Luke. You just be in the restaurant at 5 and all will be revealed I promise you…

Luke: I’ll be there – I don’t want to miss out if there is any money going around…

Marina: What?

Luke: On nothing, I was just chatting with Naomi and wondering if maybe Steve had won the lottery!

Marina: might have I suppose, but that is not why we are meeting, I’m afraid!

Luke: Oh, by the way, how is Naomi getting on? She’s really nice. I really like her.

Marina: Oh she is doing pretty well, I think. She’s such a friendly, helpful girl - and luckily she isn’t as clumsy as the last waitress we had – what was her name…Sarah? I think she only lasted 3 days, and in that time she broke just about everything she handled!

Luke: Well, Roberto can seem a bit intimidating when you first meet him, and it does tend to make people nervous you know.

Marina: Yeah, but you know him, his bark is a lot worse than his bite – and he is the best chef we have ever had! Well, I had better get back and make sure he isn’t intimidating Naomi! See you in a bit!

Luke: Cheers.

(During the meeting)

Steve: Ahem, if I can have your attention please. Thank you, thank you.

Steve: Hello everyone, thanks for coming. Now you may be wondering why I have called everyone together. Well, I have got some really great news for us all. This morning I received a very important phone call. And if all goes well, we could be hosting a rather important 3-day conference!

1. C

2. B

3. A

4. A

5. B

6. C

7. C

8. A

9. B

10. A